When you rent a vehicle not only the rental company is responsible towards you for providing the vehicle in the right and usable condition but also you too have many duties. The basic one is to use the provided asset with all precautions and not cause any harm to it in due course. For this, you must make sure that you are doing the inspection of the vehicle properly and if any problems are found, they should be reported to the rental company immediately. Many people have been following the practice of taking a picture of the vehicle and getting it approved by the company so that the pre-rental condition of the vehicle is recorded.
Make sure to read the rental document carefully by paying attention to all the terms and conditions. On returning the vehicle, make sure to note down the name of the person to whom you are returning the vehicle and also inform the owner. Also, make sure the customer services representative inspects the vehicle in your presence and all the things are told to you. In case of any discrepancy, you can choose to not agree with him and then the vehicle will go for further inspection. You are required to fill a bond while renting the vehicle which must be handed over to you or destroyed. In case the vehicle requires any repairs, quickly get in touch with the company and clarify the amount that you are liable to pay.
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Dispute Resolution Relating to Rental Vehicle
First of all you must try to get in touch with the rental company and get the matter resolved. At this point giving your problem in writing and not doing it verbally is considered better. Also keep a copy of the same with you. Also if your problem is not heard, make note of the official it was dealt by. Different states have different procedures to deal with these issues and hence familiarize yourself with the same. If there are any disputes, then you are fully eligible to contact the Fair Trading Department. In case you are leaving Australia, it will be advisable to do it before leaving as you will be in a better position to explain the situation. Here are a few links that you can make use of:
Australian Capital Territory – http://www.ors.act.gov.au/fairtrading…
New South Wales – http://www.fairtrading.nsw.gov.au/def…
Northern Territory – http://www.accc.gov.au/content/index.php
Queensland – http://www.fairtrading.qld.gov.au/
South Australia – http://www.ocba.sa.gov.au/
Tasmania – http://www.consumer.tas.gov.au/
Victoria – http://www.consumer.vic.gov.au/CA256E…
Western Australia – http://www.commerce.wa.gov.au/index.htm
